If you have any concerns about patient care and/or safety in the Hospital that have not been addressed, you are encouraged to contact:

Patient Relations 718-869-7201

If these concerns cannot be resolved through the Hospital, you may directly contact the Joint Commission's Office of Quality Monitoring by calling 1-800-994-6610, by e-mailing them at: complaint@jointcommission.org or by writing them at:

Joint Commission for the Accreditation of Healthcare Organizations (JCAHO)
Office of Quality Monitoring
One Renaissance Blvd.
Oakbrook Terrace, IL 60181

or

Concerns/Problems/Complaints About Your Hospital Care
If you have a concern, problem or complaint related to any aspect of care during your hospital stay, speak to your doctor, nurse, or hospital staff member. If hospital staff has not resolved the problem, you may contact the New York State Department of Health by mail or by phone. You may call the toll-free number at 1-800-804-5447 or you may file a complaint in writing and send it to:

New York State Department of Health
Centralized Hospital Intake Program
433 River Street 6th Floor
Troy, New York 12180